CRS Ethiopia Job Vacancy 2025 [Experienced Only]: A total of 01 “Call Center Operator” vacancies for Experienced only Candidates. Applicants must apply before September 14, 2025. The CRS Ethiopia is currently located at Addis Ababa, Oromia.
CRS Ethiopia Job Vacancy 2025 – Ethio Jobs. The CRS Ethiopia looking for “Call Center Operator” Vacancy. CRS Ethiopia has released the job notification to hire the candidates who completed a Bachelors Degree may apply on or before September 14, 2025.
CRS Ethiopia has published an employment notification September 6, 2025 in Addis Zemen regarding the currently vacant post on various posts. Therefore, interested Ethiopia Govt job seekers must apply before the closing date. CRS Ethiopia Job Vacancy 2025.
CRS Ethiopia Job Vacancy 2025
| CRS Ethiopia Job Vacancy 2025 A total of 01 vacancies for Experienced only. | |
| Position | Call Center Operator. |
| Total Vacancy | 01. |
| Opening Date | September 6, 2025. |
| Closing Date | September 14, 2025. |
| Job Location | Addis Ababa, Oromia |
| Salary | As Per Rules. |
| Requirements | Experienced Only. |
Job Vacancy Summary
- Hiring Authority: Catholic Relief Services (CRS Ethiopia).
- Organization Type: NGO Jobs.
- Employment Type: Full time.
- Total Vacancy: 01.
- Experience: Experience Only.
- Closing Date: September 14, 2025 .
- Application Process: Online.
- Position: Call Center Operator.
- Official Website: www.crs.org
Roles and Responsibilities
- Manage incoming and outgoing calls, documenting feedback, complaints, and inquiries using the standard data management system.
- Classify and escalate feedback based on sensitivity and type, ensuring timely referral of sensitive cases to the country representative and designated senior management staff.
- Provide accurate, respectful, and confidential communication to project participants, ensuring responses are aligned with program procedures and FAQs.
- Maintain a strong feedback loop by sharing client input with program teams and communicating updates or actions taken back to project participants.
- Support the MEL team with data entry and cleaning related to feedback collected via the hotline and other FCRM channels.
- Regularly update the complaint log and YouTrack platform; assist in preparing summary reports (daily, weekly, monthly).
Job Requirement
- Bachelor’s degree (BA/BSc) in a social or natural science field with 3 years of relevant experience.
- Experience working in call centers, particularly within NGOs.
- Proficient in typing, word processing, and data entry into online databases and forms; experience with various hotline office equipment (e.g., computer, microphone, headphones).
- Skilled in using MS Office applications (Excel, Word, PowerPoint, Visio) and information management systems, with strong proficiency in Word.
Knowledge, Skills and Abilities
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse groups
- Proactive, results-oriented and service-oriented
- Demonstrates the ability to handle sensitive cases with confidentiality, empathy, and professionalism in line with safeguarding standards.
- Strong time management skills with the ability to handle multiple tasks simultaneously.
- Ability to multitask, adapt to dynamic situations, and demonstrate patience and empathy when addressing customer concerns.
- Excellent problem-solving, communication, and customer service skills.
How to apply for CRS Ethiopia Jobs 2025?
Interested applicants should submit their CVs as prescribed in the employment notification. Along with supporting documents (educational) in-person to CRS Ethiopia office or via mail address.
- First Download the Vacancy Notification [PDF]
- Read the vacancy announcement carefully.
- Check the vacancy details with eligibility.
- Prepare your CV or Application Details for CRS Ethiopia Job Vacancy 2025.
- Finally, apply as instructed by the authority.